- AXS Mobile ID
- Coat Check
- Code of Conduct
- Employee Recognition
- Guest Services
- Questions and Concerns
EMERGENCY AND SECURITY INFORMATION
RESTRICTIONS AND PROHIBITIONS
Accessibility Accessible seating is available for purchase online. Download the Grand Ole Opry Accessibility Document for information on accessibility at the Grand Ole Opry House.
Alcohol Management The Grand Ole Opry House offers a variety of wine, beer, and cocktails for purchase.
Animals Animals or pets are not permitted on the premises at the Opry Entertainment Complex under normal circumstances, with the exception of service animals such as guide dogs. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
Assistive Listening Devices FM Assistive Listening Devices (ear speakers, headsets or neckloops) are available for Grand Ole Opry shows at The Opry Shop (located within the Grand Ole Opry House). A Photo ID will be required and held until the listening device is returned. There is no charge for this service.
ATM There is an ATM located in The Opry Shop to the left of the Opry House. The Opry Box Office, The Opry Shop and Food Service locations also accept VISA, MasterCard, Discover, and American Express.
Attire Wondering what to wear to the Grand Ole Opry? Just as the styles vary on the Opry stage, they do in the seats of the Opry House. You’ll see everything from faded jeans to business suits, cowboy hats to your Sunday best. Just remember a rule we take very seriously here at the Grand Ole Opry — you have to wear something!
Audio Recordings Unfortunately, audio recordings of the weekly Grand Ole Opry show are not available for purchase, but there are a host of Opry recordings for sale online in The Opry Shop. Plus, you can also listen online on WSMonline.com, including archives of past Opry shows.
Autographs Ticketholders and guests must abide by the instructions of Grand Ole Opry staff with regard to seeking autographs and approaching artists.
Baby Change Facilities The Opry Entertainment Complex provides baby change facilities in most female and male restrooms throughout the Grand Ole Opry House.
Bottles and Containers Outside food and beverages, including water, are not permitted in the Grand Ole Opry House at any time.
Opry Box Office The Opry Box Office is located to the left of The Grand Ole Opry House. Please look for directional signage upon your arrival in the Opry Plaza.
Cameras Video cameras, monopods, tripods, and audio recording devices are not permitted inside the Grand Ole Opry House at any time. This policy will be strictly enforced. You may bring in a digital, disposable or 35mm camera. However, for some events, cameras of any type and/or flash photography may be prohibited. The Opry reserves the right to disallow photography as warranted.
Coat Check The Grand Ole Opry House does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.
Code of Conduct
- Guests shall be respectful of others around them.
- Guests shall avoid blocking the view of other guests.
- During some concerts at the Opry House, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them.
- Guests shall not interfere with the show, event, or the performers.
- Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
- Guests shall not stand on seats or any other building structure.
- Guests shall not block the aisles.
- Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
- As required by the City of Nashville, guests shall not smoke anywhere in our facilities.
- Guests who consume alcoholic beverages shall do so in a responsible manner.
- Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Guest Services Representative.
- Guests shall comply with requests from the Opry House staff regarding auditorium operational and emergency procedures.
The Opry staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.
Concessions The Grand Ole Opry House offers a variety of food and beverage items for purchase, including hot dogs, chicken tenders, pretzels, pizza, popcorn, water, soda, wine, beer, and cocktails. Concessions is open inside the Opry House when doors open and will close 30 minutes prior to show ending. Concession stands are located in the lobby of both floors of the Grand Ole Opry House and accept cash, American Express, VISA, MasterCard, and Discover for purchases. Guests are welcome to enjoy their purchases in the auditorium during any Opry show.
Donations The Grand Ole Opry receives a large number of charity requests, and unfortunately, cannot contribute to everyone. To be considered, one must submit their request on company letterhead along with proof of 501(c)(3) status to:
Grand Ole Opry
Attn: Donna Futch
2804 Opryland Drive
Nashville, TN 37214
Once your request is received, it will be reviewed to determine whether it fits within our contribution guidelines and budget. You will only be notified if we can grant your request.
Elevator The elevator within the Grand Ole Opry House is located in the lobby to your left as you enter.
Emergency Contact Information The best way to be contacted during an emergency is to set your cell phone to vibrate. Please be sure to leave your seat location information with those who may need to contact you. The Grand Ole Opry is a live radio show and is not able to page ticket holders during a show.
Employee Recognition The Grand Ole Opry is proud of its commitment to customer service and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at firstname.lastname@example.org.
Entry and Exit To enter the Grand Ole Opry House for a show, please use the doors along the front of the building. When it is time to exit, guests will be directed by our staff to the door most convenient including the use of side doors, especially when other guests are waiting for the next show. If you are not seated with others in your party, please arrange a meeting place in the Opry Plaza prior to separating.
Family Restrooms Accessible restrooms are located throughout the Opry Entertainment Complex. There is no family or unisex restroom in the Opry House. Should someone in your party require assistance from a member of the opposite gender, please see a Host or Hostess for assistance.
First Aid Grand Ole Opry personnel are available to assist any guest in need. If you need assistance please contact any Host or Hostess who can assist with obtaining the proper care for your needs. The Grand Ole Opry House is equipped with Automatic External Defibrillators (AED) located in various locations throughout the building. Designated employees, including our Medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our staff for assistance.
Gate Times Grand Ole Opry House doors open at different times for different events. Generally, though, seating will begin 30-60 minutes prior to the performance start time.
Guest Services The Grand Ole Opry is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a Host or Hostess.
Handouts, Leaflets and Vending The distribution of promotional items, flyers, handbills or printed materials on the Grand Ole Opry property including the Opry Plaza, is not permitted without written permission of the Grand Ole Opry. In addition, resale of any event tickets, unauthorized vending, peddling or product sampling is not allowed.
Lost and Found Any item found at the Grand Ole Opry House will be turned in to the Opry lost and found office.
Lost Children If you become separated from your child during an event, please seek the nearest Host or Hostess or Security Officer for assistance. It always helps if your child has his or her seat location information or ticket with them.
Meeting Family & Friends One good meeting spot is outside under the portico at the front entrance of the Grand Ole Opry House.
Merchandise Enjoy the Grand Ole Opry experience with a stop at The Opry Shop, located within the Grand Ole Opry House (there is also an exterior entrance). It’s the place for great Opry gifts and collectibles for all ages. Open seven days a week.
You can also shop 24 hours a day, 7 days a week at our online store.
Recording Devices You may bring in a personal camera (no professional cameras allowed other than pre-approved press) for the Grand Ole Opry Show or tours of the Opry House. Video and audio recording / streaming is prohibited in the Opry House. Photography policies for other events held in the Opry House are determined by the individual show and often include no photography, video, or audio recording. The photography policy for those specific events will be posted outside the Opry House at the time of the event.
Questions and Concerns If you have any questions or concerns before or after an event, please call our Customer Service department at 1-800-SEE-OPRY any weekday from 9 a.m. to 5 p.m. CT. If you have questions or concerns during the event, please seek the nearest Host or Hostess.
Restrooms Men’s and Women’s restrooms may be found on all levels of the facilities. Restrooms are also available at the Opry Box Office.
Segways The Grand Ole Opry House is unable to accommodate Segway personal transportation devices.
Smoking In compliance with Nashville regulations, there is no smoking permitted anywhere in ANY FACILITY. This policy is strictly enforced. Violation of this regulation is grounds for ejection. All exits are final. The Grand Ole Opry House does not allow for smoking passes.
Strollers If necessary, guests may bring strollers to events in the Grand Ole Opry House. Please understand, however, that these strollers must be collapsible and checked at the door. You may not leave strollers in the walkways, gates, or concourses and our staff will not guard these items for you. The Opry is not responsible for any lost, stolen, or damaged strollers.
Temporary Disabilities If you have a temporary disability/injury please call our Customer Service department at 1-800-SEE-OPRY, and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have your confirmation number available.
Video Recordings Unfortunately, video footage of the Grand Ole Opry is not available for purchase. Stay tuned for new video content from the Grand Ole Opry.
Wheelchairs for Transportation For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at the Opry House, please ask a Host or Hostess for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
Will Call “Will Call” refers to the Ticket Office located at the venue at which the event is being presented. If you are seeing an Opry show at the Grand Ole Opry House and picking up tickets at Will Call, go to the Opry Box Office. If you are seeing an Opry show at the Ryman Auditorium, please pick up your tickets at the Ticket Office at the Ryman Auditorium. In both cases, you will be asked to present a valid photo ID and your confirmation number.