AXS Mobile ID FAQ
Entering the Venue
How do I get into the venue?
AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.
- Get the AXS app if you haven’t already (iOS or Android)
- Open the App and sign in to see your tickets.
- Show the ticket in the App at the entrance and get them scanned to enter.
- Enjoy the event!
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
What if my guests arrive at different times?
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
Transferring Your Tickets
Selling Your Tickets
How do I sell my tickets?
AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
Here’s how it works:
- Click the Sell button next to the event in your AXS Account.
- Select the tickets to sell, and then set your price and selling options.
- On the Review page, click the List Tickets button to finish.
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
How do I know if I can sell my tickets?
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
When does a ticket listing expire?
It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
- One Day from Now
- One Week from Now
- One Day Before Event
- One Hour Before Start Time
- One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as tickets haven’t sold).
How do I remove a listing?
Just follow these steps:
- Sign into your AXS Account and click Listings
- Choose a listing and click Retract
- Click yes, retract now.
And you’re done! Your tickets will no longer be listed for others to buy.
What is AXS Official Resale and where do the tickets come from?
AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
When I buy tickets, do I have to deal with the seller?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.
Stay In Touch
Skip the FOMO, we’ll make sure you don’t miss a thing! Sign up for exclusive updates, events, and offers – just for fans like you.