Frequently Asked Questions
Accessible seating is available for purchase online. Click here for information on Accessibility at the Grand Ole Opry House.
Grand Ole Opry House
2804 Opryland Drive
(use One Opry Mills Drive for online directions)
Nashville, TN 37214
Nashville International Airport (BNA) is approximately 8 miles from the Grand Ole Opry House and is accessible by shuttle or car service (via the Gaylord Opryland Resort – click here for more information or to book online) and taxi.
For most events at the Grand Ole Opry House, alcoholic beverages are available for purchase. Alcohol sales will be limited to two alcoholic beverages per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the GOOH. Management reserves the right to refuse the sale of alcohol to any guest.
Animals or pets are not permitted on the premises at the Opry Entertainment Complex under normal circumstances, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.
Assistive Listening Devices
FM Assistive Listening Devices (earspeakers, headsets or neckloops) are available at The Opry Shop (located within the Grand Ole Opry House). A Photo ID will be required and held until the listening device is returned. There is no charge for this service.
Currently, there is no ATM at the Grand Ole Opry House. The Opry Shop and Food Service locations do accept VISA, MasterCard, Discover, and American Express.
Wondering what to wear to the Grand Ole Opry? Just as the styles vary on the Opry stage so too do they vary in the seats of the Opry House. You'll see everything from faded jeans to business suits and from cowboy hats to your Sunday best. Just remember a rule we take very seriously here at the Grand Ole Opry ... you have to wear something!
Unfortunately, audio recordings of the weekly Grand Ole Opry show is not available for purchase, but there are a host of Opry recordings for sale online in The Opry Shop. Plus, you can also listen online on WSMonline.com, including archives of past Opry shows.
Baby Change Facilities
The Opry Entertainment Complex provides baby change facilities in most female and male restrooms throughout the Grand Ole Opry House and Acuff Theatre.
Bottles and Containers
Outside food and beverages, including water, are not permitted in the Grand Ole Opry House at any time.
Box Office (or Ticket Office)
The Grand Ole Opry Box Office is located just to the left of the main entrance of the Grand Ole Opry House.
Monday - 9:30am-5pm
Tuesday - 9:30am-7:30pm
Wednesday - 9:30am-5pm
Thursday - 9:30am-5pm
Friday - 9:30am-7:30pm
Saturday - 9:30am-7:30pm (10:00pm on two-show nights)
Sunday - 9:30am-5pm
Hours from the above schedule vary based on Opry House events.
The Opry Box Office will remain open later on nights when there are ticketed events scheduled. These hours are subject to change. Please call (800) 871-OPRY or visit opry.com for event schedule. American Express, Visa, MasterCard, Discover, and Diner's Club, plus checks and money orders with valid photo ID, are all acceptable forms of payment at our Box Office. (Please note: We do not accept checks or money orders for tickets purchased online or via phone.) For more information, see Tickets.
Video cameras, monopods, tripods, and audio recording devices are not permitted inside the Grand Ole Opry House at any time. This policy will be strictly enforced. You may bring in a digital, disposable or 35mm camera, however, for some events, cameras of any type and/or flash photography may be prohibited. The Opry reserves the right to disallow photography as warranted.
While some artists may cancel for an Opry performance, the Opry event will remain as scheduled. Unused tickets will not be refunded. For other events scheduled in the Grand Ole Opry House, please contact the point of ticket purchase regarding cancellations. You may visit opry.com or you may contact Customer Service at 1-800-733-6779 for additional information or assistance.
For information on catering opportunities at the Opry Entertainment Complex, please call the Special Events department at (615) 231-1503.
For Grand Ole Opry shows, all children require a ticket to gain admittance to the Opry. Any child who has yet to reach their fourth birthday does not require a ticket; however, they may not occupy their own seat and must sit on a parent's or guardian's lap. For more information, you may contact Customer Service at (800) 871-OPRY, any weekday from 9:00 a.m. to 5:00 p.m.
The Grand Ole Opry House does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.
Code of Conduct
- Guests shall be respectful of others around them.
- Guests shall avoid blocking the view of other guests.
- During some concerts at the Opry House, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them.
- Guests shall not interfere with the show, event, or the performers.
- Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
- Guests shall not stand on seats or any other building structure.
- Guests shall not block the aisles.
- Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
- As required by the City of Nashville, guests shall not smoke anywhere in our facilities.
- Guests who consume alcoholic beverages shall do so in a responsible manner.
- Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Guest Services Representative.
- Guests shall comply with requests from arena staff regarding arena operational and emergency procedures.
The Opry staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.
We offer a variety of concessions items for purchase that may include all beef hot dogs, chicken tenders, chicken sandwiches, pizza, corn dogs, popcorn, candy, sodas, and bottled water based on the event. Concession stands are located in the lobby on both floors of the Grand Ole Opry House. American Express, Visa, MasterCard, and Discover are accepted.
The Grand Ole Opry House and Opry Entertainment Complex are located just off Briley Parkway (TN 155) at: 2804 Opryland Drive (use One Opry Mills Drive for online directions) Nashville, TN 37214
For detailed driving directions from your point of departure, we suggest you visit the mapping website of your choice (i.e., Mapquest.com, maps.yahoo.com, etc.) and input physical address: One Opry Mills Drive, Nashville, TN 37214 as the destination address.
- Disabled Services Tickets
The Grand Ole Opry provides disabled accommodations and sells tickets to disabled individuals through our Customer Service department, which may be reached at (800) 733-6779, Monday through Saturday, from 9:00 a.m. to 5:00 p.m. (Central time)
- Accessible Seating
At a minimum, based upon availability, you will be permitted to purchase tickets for you and one guest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our accessible sections.
For individuals who have limited mobility, we have a limited number of wheelchairs available to transport guests from our main lobby to your seats. Upon arriving at the Grand Ole Opry House, please ask a Host or Hostess for assistance. Please be aware that our staff will not remain with the patron during the event nor will they allow the guest to remain in the wheelchair for the duration of the event unless they are seated in the wheelchair accessible seating area. Wheelchair loans require a state issued photo id which will be returned when the wheelchair is retured.
- Ticket Relocation
If you require the use of a wheelchair and obtain non-accessible tickets please call our Customer Service department or see one of our Host or Hostess in order to be relocated, (if accessible seats have not sold out). We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you to ensure accessible seating is reserved for you.
- Temporary Disabilities
If you have a temporary disability/injury please call our Customer Services department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the ticket information including date, section, row, and seat available.
The Grand Ole Opry receives a large number of charity requests, and unfortunately, cannot contribute to everyone. To be considered, one must submit their request on company letterhead to Grand Ole Opry, Attn: Sandy Judge, 2804 Opryland Drive, Nashville, TN 37214 or fax to (615) 231-1558.
The Elevator within the Grand Ole Opry House is located in the lobby to your left as you enter.
Emergency Contact Information
The best way to be contacted during an emergency is to set your cell phone to vibrate. Please be sure to leave your seat location information with those who may need to contact you. The Grand Ole Opry is a live radio show and is not able to page ticketholders during a show.
The Grand Ole Opry is proud of its commitment to customer service and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at email@example.com.
To enter the Grand Ole Opry House for a show, please use the doors along the front of the building. When it is time to exit, guests will be directed by our staff to the door most convenient including the use of side doors, especially when other guests are waiting for the next show. If you are not seated with others in your party, please arrange a meeting place in the Opry Plaza prior to separating.
Accessible restrooms are located throughout the Opry Entertainment Complex. There is no family or unisex restroom in the Opry House. Should someone in your party require assistance from a member of the opposite gender, please see a host or hostess for assistance.
Grand Ole Opry personnel are available to assist any guest in need. If you need assistance please contact any Host or Hostess who can assist with obtaining the proper care for your needs. The Grand Ole Opry House is equipped with Automatic External Defibrillators (AED) located in various locations throughout the building. Designated employees, including our Medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our staff for assistance.
Food and Beverages
Outside food and beverages, including water, are not permitted in the Grand Ole Opry House at any time. The GOOH offers a wide variety of food and beverage for sale. For more information, see Concessions.
Grand Ole Opry House doors open at different times for different events. Generally, though, seating will begin 30-60 minutes prior to the performance start time.
Gift certificates are a great gift to present to family, friends, co-workers, and employees. These gift certificates can be redeemed for tickets at the Opry Ticket Office. You may purchase your gift certificate directly from the Opry Ticket Office or by phone at 800-733-6779.
Group Information and Reservations
A ticket handling fee is charged on all tickets ordered online or through the call center. Handling fees for Grand Ole Opry shows are not charged on tickets purchased at the Opry Ticket office. Handling fees are generally charged on other events held at the Grand Ole Opry House and those fees, and how they are charged, are determined by that show.
The distribution of promotional items, flyers, handbills or printed materials on the Grand Ole Opry property including the Opry plaza, is not permitted without written permission of the Grand Ole Opry. In addition, Resale of any event tickets, unauthorized vending, peddling or product sampling is not allowed.
History of the Grand Ole Opry
The Grand Ole Opry, an American icon and Nashville, Tennessee’s number-one attraction, is world-famous for creating one-of-a-kind entertainment experiences for audiences of all ages. The current Grand Ole Opry House is actually the 6th building to house the Grand Ole Opry. Of course, the best way to learn more about Grand Ole Opry is by taking the Opry House Tour.
Hosting an Event
The Opry Entertainment Complex is the perfect place to host your next event. For more information on hosting your event at one of our facilities, please call our Special Events department at (615) 231-1503.
The Grand Ole Opry House is located right next door to the incredible Gaylord Opryland Resort & Convention Center and many other hotels are in immediate proximity in the Music Valley area.
Lost and Found
Any item found at the Grand Ole Opry House will be turned into the Opry lost and found office.
If you become separated from your child during an event, please seek the nearest Host or Hostess or Security Officer, Host or Hostess for assistance. It always helps if your child has his or her seat location information or ticket with them.
For more information, visit the Press Room on opry.com.
Meeting Family & Friends
One good meeting spot is under the portico at the entrance in front of the Grand Ole Opry House.
Enjoy the Grand Ole Opry experience anytime with a stop at The Opry Shop, located within the Grand Ole Opry House (there is also an exterior entrance). It's the place for great Opry gifts and collectibles for all ages. Open seven days a week.
Opry Originals: The Shop on Broadway is located in the heart of downtown Nashville’s famous “Lower Broadway” area known around the world for its honky tonks and one-of-a-kind authentic country music attractions. The shop brings together the iconic roots of the Grand Ole Opry and country music’s contemporary culture for a shopping experience like none other. Opry Originals showcases an extensive line of lifestyle products and makes shopping an exciting experience with artist appearances, book/record signings, as well as listening stations and even a photo opportunity.
Nashville, TN 37201
You can also shop 24 hours a day, 7 days a week online.
Noteworthy At The Opry on GAC
The Grand Ole Opry can now be seen on GAC in a series entitled Noteworthy at the Opry.
Parking is shared with Opry Mills Mall and it accessed via Exit 11 off Briley Parkway (TN 155).
800-733-6779 (OPRY) or 615-871-6779
Performing on the Opry
The Grand Ole Opry features established professional entertainers who have achieved a level of success and recognition in the country music industry. The Grand Ole Opry contacts performers to schedule appearances, and there is no audition process.
Amongst items that are prohibited from the Opry Entertainment Complex are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices, and cameras with telephoto or zoom lenses. You may bring in a personal camera (no professional cameras allowed other than pre-approved press) for the Grand Ole Opry Show or tours of the Opry House. Video or audio recording is prohibited in the Opry House. Photography policies for other events are determined by the individual show often including no photography, video and/or audio recording. The photography policy for the specific event will be posted outside the Opry House at the event.
If you have any questions or concerns before or after an event, please call our Customer Service department at (800) 733-6779 (OPRY), any weekday from 9:00 a.m. to 5:00 p.m. If you have questions or concerns during the event, please seek the nearest Host or Hostess.
For most events at the Grand Ole Opry House, all exits are final.
You may bring in a personal camera (no professional cameras allowed other than pre-approved press) for the Grand Ole Opry Show or tours of the Opry House. Video or audio recording is prohibited in the Opry House. Photography policies for other events are determined by the individual show often including no photography, video, and/or audio recording. The photography policy for the specific event will be posted outside the Opry House at the event.
Grand Ole Opry show and tour tickets are non-refundable. At times, artists change their date of appearance after they have been added to the opry.com Calendar of Shows, but because every Grand Ole Opry show is comprised of many artists, shows go on as scheduled and no refunds will be issued. For tickets purchased for other events held at the Grand Ole Opry House, please contact the point of ticket purchase regarding cancellations as event promoter policies vary.
Contact Customer Service at 1-800-733-6779 for additional information or assistance.
Renting at the Opry Entertainment Complex
The Opry Entertainment Complex offers many opportunities to host events. For more information please call the Special Event Services department at 615-231-1503 or visit our Venue Rental section on opry.com.
There are no restaurants located within the Opry Entertainment Complex, but you will find a variety of restaurants located nearby, including the Opry Backstage Grill located just off McGavock Pike at the Inn at Opryland. Plus, the Grand Ole Opry House concession stands offer a wide range of items (see Concessions).
For Opry shows, the seating capacity of the Opry House is 4,372 and the Ryman Auditorium is 2,200. For all other events, seating capacity changes depending on the set-up of the event.
The Grand Ole Opry House is unable to accommodate Segway personal transportation devices.
You may access our detailed seating charts by visiting our Venue Information page.
The Grand Ole Opry staff is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a Host or Hostess. For more information, see Code of Conduct.
In compliance with Nashville regulations, there is no smoking permitted anywhere in ANY FACILITY. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and does not allow for smoking passes.
If necessary, guests may bring strollers to events in the Grand Ole Opry House. Please understand, however, that these strollers must be collapsible and checked at the door. You may not leave strollers in the walkways, gates, or concourses and our staff will not guard these items for you. The Opry is not responsible for any lost, stolen, or damaged strollers.
If you have a temporary disability/injury please call our Customer Service department at 800-SEE-OPRY, and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have your confirmation number available.
Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Grand Ole Opry staff may ask to see your ticket at any time during the event.
Tickets for events at the Grand Ole Opry House may be purchased at the following authorized points of purchase: in person at our Ticket Office located at the Grand Ole Opry House, calling Opry Customer Service at 800-733-6779, online at opry.com, or for special events sold via TicketMaster. A link will be provided to TicketMaster.com, at a TicketMaster Outlet or by calling TicketMaster at 800 745-3000. Tickets purchased through TicketMaster are subject to TicketMaster service fees in addition to the cost of the ticket. These sources are the only authorized ticket-selling agents of events at the Grand Ole Opry House. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other source. The Grand Ole Opry House will not honor counterfeit and other invalid tickets. As the event start time approaches, please purchase your tickets directly from the Opry House Ticket Office. Online and phones sales will be cut off at varying times based on event time.
The Grand Ole Opry House provides disabled accommodations and sells tickets to disabled individuals through Opry Customer Service at 800-733-6779
Accepted forms of Payment
Cash, American Express, Visa, MasterCard, Discover, are all acceptable forms of payment at our Ticket Office. We also accept checks or money orders with a valid photo ID for tickets purchased at the Ticket Office only.
Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For Grand Ole Opry events , all children who have reached their fourth birthday require a ticket to gain admittance to the Grand Ole Opry House. Any child who has yet to reach their fourth birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap. Please note, that for certain children's events there will be exceptions to this policy. Please call 800-733-6779 if you have questions any weekday from 9:00 a.m. to 5:00 p.m.
If you have lost your tickets or they have been stolen prior to your event, please return to your point of purchase for further assistance. If you have purchased tickets for the Grand Ole Opry, call Opry Customer Service at 800-733-6779. If you have purchased tickets through TicketMaster for an event held at the Grand Ole Opry House via phone or TicketMaster online, please call TicketMaster Customer Service.
Ticket Office (or Box Office)
The Grand Ole Opry Ticket Office is located just to the left of the main entrance of the Grand Ole Opry House.
Monday - 9:30am-5pm
Tuesday - 9:30am-7:30pm
Wednesday - 9:30am-5pm
Thursday - 9:30am-5pm
Friday - 9:30am-7:30pm
Saturday - 9:30am-7:30pm (10:00pm on two-show nights)
Sunday - 9:30am-5pm
Hours from the above schedule vary based on Opry House events.
The Opry Ticket Office will remain open later on nights when there are ticketed events scheduled. These hours are subject to change. Please call (800) 871-OPRY or visit opry.com for event schedule. American Express, Visa, MasterCard, Discover, and Diner's Club, plus checks and money orders with valid photo ID, are all acceptable forms of payment at our Ticket Office. (Please note: We do not accept checks or money orders for tickets purchased online or via phone.) For more information, see Tickets.
Learn the fascinating story of the Grand Ole Opry with a tour of the Grand Ole Opry House. We offer three ways to tour - Daytime Tours, Post-Show Tours, and our exclusive Behind The Opry Curtain VIP Tour. Your knowledgeable guide will provide a rare glimpse of what happens behind the scenes of the world's most famous country music show. You can purchase tickets online at opry.com. Please note that daytime tours are not typically available until two weeks in advance. Post-Show and VIP tours are available further in advance.
We update our Calendar of Shows on opry.com the moment we know an artist has confirmed to appear on the Opry or we receive confirmation that an event is taking place at Opry Entertainment Complex. Other opportunities to stay up-to-date: Follow the Opry on Facebook and/or Twitter, sign up for the weekly Opry Update e-newsletter.
Unfortunately, video footage of the Grand Ole Opry is not available for purchase, but you can purchase a Grand Ole Opry at Carnegie Hall DVD and Opry Legends Gospel Favorites DVD. Also, stay tuned as other themed DVDs will be available soon.
Water fountains are located in the lobbies on all levels of the facilities.
Wheelchairs For Transportation
For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at the Opry House, please ask a Host or Hostess for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
Will Call refers to the Ticket Office which is located at the Grand Ole Opry House (or the Ryman Auditorium). If you are picking up tickets at Will Call, please bring a valid photo ID and your confirmation number.